Empowering Your Oncology Team: Practical Strategies to Overcome Workforce Challenges

Empowering Your Oncology Team: Practical Strategies to Overcome Workforce Challenges
Online Course, 5 CPD hours
Wed 7 Oct 2026

Empowering your workforce 

Attendees joined Sam Toland, Lead Chemotherapy Nurse, Worcestershire Acute Hospitals NHS Trust, for a specially tailored interactive online workshop. Designed for leaders and managers working in oncology, the participants benefited from this perfect opportunity to share experiences and insights, explore innovative workforce models and enhance retention, resilience, MDT collaboration and team communication.

This event was exclusively for Trusts within West Midlands Cancer Alliance

5 hours CPD

By working through current workforce challenges using proven techniques and shared best practice, the attendees were able to return to their workplace with a fresh perspective and practical tools to support an engaged, resilient and productive oncology team. Key learning outcomes included:

  • Clearly identifying roles and structures within your oncology service
  • Using ACCEND as a framework to guide career development
  • Supporting staff wellbeing and professional development
  • Strengthening clinical supervision and communication
  • Exploring career pathways in oncology
  • Looking into new models for the workforce to maximise skills and efficiency

Convenient remote learning

Enhancing understanding 

Designed as an interactive and practical learning experience, this dedicated training day equipped participants with the knowledge, tools and strategies to drive meaningful change:

  • Connecting with like-minded oncology leaders and managers from across the country, sharing challenges and solutions in a supportive environment
  • Taking part in interactive benchmarking discussions to explore current workforce challenges, team structures, retention initiatives and new models of care
  • Asking critical questions and gaining practical guidance from an experienced oncology leader, with opportunities for live Q&A throughout the day
  • Deciding your plan of action to start implementing improvements immediately when back in practice

Exclusive opportunity

This event was free to attend for Trusts within West Midlands Cancer Alliance.

Learning & development

Oncology National Networking Forums are pleased to be featured on the ACCEND Greater Manchester ePortfolio

The ePortfolio platform is available via the Greater Manchester Cancer Academy and supports professional development in cancer care.

This forum and all of our events are mapped to the ACCEND Framework and can be recorded in the Greater Mancester ePortfolio to help you evidence your learning, reflections and competencies.

To find out more, click on the ACCEND tab.

9:30
Join, tech support and opportunity to network in breakout rooms
10:00
Introduction, instructions and leader’s opening remarks
Sam Toland, Lead Chemotherapy Nurse, Worcestershire Acute Hospitals NHS Trust
Key workforce challenges
10:10
Interactive discussion: Building a resilient oncology workforce
  • What workforce challenges are you currently experiencing within your trust?
  • What strategies or initiatives have you found effective in addressing these challenges?
  • What are your key objectives or takeaways for today’s workshop?
Current roles and their functions
10:30
Driving efficiency in your oncology service with clear roles and structures
  • Overview of existing team structures across your oncology services
  • Key roles within your team: support workers, nurses, advanced practitioners and consultants
  • Understanding responsibilities and the scope of each role
  • Navigating reporting lines and team hierarchy
11:00
Questions and answers with Samantha Toland
11:10
Interactive discussion: Streamlining oncology care through defined roles and responsibilities
  • Share an overview of your current team setup. How is your team structured?
  • Which roles exist in your team (support workers, nurses, advanced practitioners, consultants, etc.)? Are there any unique roles in your trust?
  • How are responsibilities divided amongst team members? Are there any areas of overlap or gaps in role coverage?
  • How does communication and decision-making flow in your team? Do you have any challenges with reporting lines or hierarchy?
11:30
Screen break
Initiatives to support workforce retention
11:40
Using ACCEND as a framework to guide career development and support retention
  • Overview of the ACCEND framework and its purpose in oncology workforce development
  • Mapping individual career pathways using ACCEND principles and identifying skills, competencies and learning needs at each career stage
  • Supporting professional progression from support roles to advanced practice or consultant level
  • Linking ACCEND to retention strategies and staff engagement development opportunities
12:10
Supporting staff wellbeing and professional development
  • Signposting to wellbeing events and resilience training
  • Enhancing accessibility to educational sessions
  • Highlighting the role of a PNA to support professional development
12:40
Questions and answers with Samantha Toland
12:50
Lunch break
1:20
Strengthening clinical supervision and communication to enhance team coordination and patient safety
  • Providing clinical supervision to support safe practice and professional reflection
  • Implementing debriefing sessions after clinical events to promote learning and emotional wellbeing
  • Conducting safety huddles to enhance team communication and prevent errors
1:50
Questions and answers with Samantha Toland
2:00
Interactive discussion: Enhancing workforce development and retention
  • How do you currently use frameworks like ACCEND to guide career development within your team?
  • What strategies does your team use to support progression from support roles to advanced practice or consultant levels?
  • How does your team link career development initiatives to staff retention and engagement?
  • What wellbeing or resilience initiatives are in place, and how accessible are they to all staff?
Exploring career pathways in oncology
2:20
Encouraging growth: understanding roles, progression and professional development
  • Gaining an insight into the oncology career pathway from support worker to consultant
  • Understanding how multidisciplinary roles collaborate to deliver safe, effective and patient-centred cancer care
  • Providing insight into career journeys to help guide professional development decisions
2:50
Questions and answers with Samantha Toland
3:00
Interactive discussion: Building effective teams and supporting career development
  • How do different roles within your team work together to deliver safe, effective and patient-centred care?
  • What examples of strong collaboration or gaps have you observed?
  • What strategies support staff to move from support roles to advanced practice or consultant levels?
3:20
Screen break
New models for the workforce
3:30
Maximising skills and streamlining roles to enhance patient care
  • Working to the top of your licence to maximise skills and efficiency
  • Using hybrid clinical/administrative roles to streamline services
  • Expanding ACP and CNS roles to enhance advanced practice
  • Developing independent clinics to improve patient access
4:00
Questions and answers with Sam Toland
Build an action plan
4:10
Interactive discussion: Group discussion, reflection and action points explored
  • What will you take away from today that you can implement in your role and wider team?
  • How will you take the first steps to improve retention and resilience in your team?
4:30
Close of day

Expert workshop leader

Samantha Toland is an experienced speaker and lecturer who has previously been described by attendees as ‘especially engaging’ and ‘very inspiring’. 

Samantha Toland

Lead Chemotherapy Nurse
Worcestershire Acute Hospitals NHS Trust

Who came?

This online meeting was ideal for and attended by leaders and managers working across the oncology service. This includes:

  • Clinical Nurse Specialists, Nurse Consultants and Advanced Clinical Practitioners
  • Sisters and Matrons
  • Team Leads and Managers
  • Clinical Leads and Consultants

Audience insight

This training day was the latest in a series of successful Oncology and Leadership Forums which have all received excellent feedback – but don’t take our word for it! 

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“Very knowledgeable speaker, relevant and insightful”
- Oncology Leadership and Management Skills, November 2025
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“The session was very interactive and useful”
- Oncology Leadership and Management Skills, November 2025
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“Speaker was amazing”
- Oncology Leadership and Management Skills, November 2025
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“Sam was the best speaker”
- Oncology Leadership and Management Skills, November 2025
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“I found this a valuable experience, the chance to network with peers and learn from others was great”
- Oncology Leadership and Management Skills, June 2025
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“The leader was exceptionally well qualified and I really enjoyed the networking and sharing experiences with the other ward leaders on the course”
- Oncology Leadership and Management Skills, June 2025
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“Sam was engaging, and created a safe space to talk freely and be able to ask questions and share experiences that we could all learn from”
- Oncology Leadership and Management Skills, June 2025

Course funding

The West Midlands Cancer Alliance fully funded this course, enabling eligible healthcare professionals from the below provider Trusts only to access this training at no cost.

  •     Birmingham Women’s & Children’s NHS Foundation Trust
  •     George Eliot Hospital NHS Trust
  •     Sandwell and West Birmingham NHS Trust
  •     South Warwickshire NHS Foundation Trust
  •     The Dudley Group NHS Foundation Trust
  •     The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
  •     The Royal Orthopaedic Hospital NHS Foundation Trust
  •     The Royal Wolverhampton NHS Trust
  •     The Shrewsbury and Telford Hospital NHS Trust
  •     University Hospitals Birmingham NHS Foundation Trust
  •     University Hospitals Coventry and Warwickshire NHS Trust
  •     University Hospitals of North Midlands NHS Trust
  •     Walsall Healthcare NHS Trust
  •     Worcestershire Acute Hospitals NHS Trust
  •     Wye Valley NHS Trust

Our education commitment

The West Midlands Cancer Alliance is committed to developing a skilled, confident and compassionate cancer workforce equipped to meet the needs of our diverse population, now and in the future. We inspire excellence in cancer education, build capability across the whole cancer pathway, and champion inclusive learning for every role. By sharing knowledge and developing future leaders, we strengthen our workforce and improve outcomes for people affected by cancer.

Implementing the ACCEND framework

Telephone triage training builds confident assessment, decision making and communication skills whilst the expanding capacity within SACT services supports the development of technical competence, workload management and progression across key capability domains. Compassionate and supportive leadership training strengthens reflective practice and people centred leadership behaviours, enabling staff to evidence professional values and development within the ePortfolio. All of the WMCA commissioned training aligns to the Greater Manchester ePortfolio and ACCEND framework for development. 

Partnering for impact

Our partnership with SBK Healthcare ensures access to high impact, practice focused education that strengthens services now and prepares our teams for the future of personalised, digital cancer care.


About the ACCEND Framework

The ACCEND Framework is designed to enhance cancer care by providing a structured approach to education and professional development for healthcare professionals.

  • It defines the essential Cancer Capabilities in Practice (CiPs) and offers a tailored educational structure to support progression at every stage of a cancer care career.
  • Launched in January 2023, the framework aims to transform career pathways and improve training and development opportunities across the cancer workforce.
  • It provides access to the education and training needed to meet role-specific competencies and includes dedicated resources for nurses, allied health professionals and those in cancer-related support roles.
  • The ACCEND Framework delivers a nationally agreed career and education structure underpinned by clearly defined capabilities in practice.

Map your learning

All Oncology National Networking Forum courses listed on the ACCEND Greater Manchester ePortfolio are fully aligned with the ACCEND Framework.

You can easily log your attendance and map your learning to the Cancer Capabilities in Practice (CiPs) through the ACCEND Greater Manchester ePortfolio.

To do this:

  • Register and log in to the Greater Manchester ePortfolio
  • Click ‘Add Entry’
  • Select 'Choose an item from the library'
  • Change the provider to Oncology National Networking Forums
  • Choose the relevant event you have attended (or plan to attend)

This tool offers a central space to track your professional development, reflections and achievements - supporting your ongoing career in cancer care.

Click here to access the Greater Manchester ePortfolio