Build confidence in difficult conversations with children and young people
Come together with GPs, practice nurses, youth workers and other professionals working with children and young people to explore practical approaches to sensitive and challenging conversations. Join Dr Stephanie Lamb, GP, Founder and Clinical Director of The Well Centre and Chair of the RCGP Adolescent Health Group, as she shares effective techniques for encouraging young people to open up, asking sensitive questions, overcoming communication barriers and navigating consent.
Book your place to develop your confidence in discussing mental health, self-harm, substance use and relationships with young people. Explore how curious enquiry can help uncover underlying concerns, how to respond when young people are reluctant to engage and how to maintain trust during difficult conversations. Through anonymised case studies and interactive discussions, share experiences, compare approaches with colleagues across the UK and identify practical techniques to take back to your everyday practice.
Improve communication skills
How to encourage openness, maintain trust and overcome communication barriers
Explore practical approaches to communicating with children and young people, from encouraging open conversations and uncovering underlying concerns to responding to sensitive disclosures and navigating confidentiality. Key learning outcomes include:
- Use curious enquiry to encourage young people to open up and uncover underlying concerns
- Move beyond checklist-style questioning to make sensitive conversations feel more natural
- Ask sensitive questions with confidence about mental health, self-harm, substance use and relationships
- Respond to sensitive disclosures while maintaining trust and recognising when further support is needed
- Overcome communication barriers when young people are anxious, withdrawn or reluctant to engage
- Navigate consent, confidentiality and Gillick competence while considering safeguarding responsibilities
- Manage parental and carer involvement while respecting young people's wishes
Live online learning
Share experiences and put learning into practice
This interactive online workshop offers the unique opportunity to explore challenges around difficult conversations with children and young people, learn from colleagues and develop practical approaches to use in your everyday role. Throughout the day, you will have the opportunity to:
- Connect with professionals across the UK working in healthcare, youth services and other roles supporting children and young people
- Take part in guided discussions on encouraging open conversations, sensitive questioning and overcoming communication barriers
- Explore anonymised case studies to consider different approaches to sensitive situations and disclosures
- Share experiences and compare approaches to challenging conversations with colleagues from different services
- Ask questions and gain practical guidance from Stephanie Lamb throughout the workshop
- Identify realistic next steps to improve communication, maintain trust and support young people in your everyday practice
In-house training
Available as bespoke training to teams of 25 or more people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.
Learning & development
Oncology National Networking Forums are pleased to be featured on the ACCEND Greater Manchester ePortfolio
The ePortfolio platform is available via the Greater Manchester Cancer Academy and supports professional development in cancer care.
This forum and all of our events are mapped to the ACCEND Framework and can be recorded in the Greater Manchester ePortfolio to help you evidence your learning, reflections and competencies.
To find out more, click on the ACCEND tab.
| 9:00 |
Registration, technical support and networking opportunity
|
| 9:30 |
Introduction, instructions and course leader’s opening remarks
Dr Stephanie Lamb, GP, Founder and Clinical Director of The Well Centre, Chair of the RCGP Adolescent Health Group
|
| Starting the conversation | |
| 9:40 |
Encouraging young people to open up through curious enquiry
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| 10:10 |
Questions and answers with your course leader
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| 10:20 |
Interactive discussion: Sharing approaches to encouraging open conversations
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| 10:40 |
Feedback from interactive discussion: Sharing approaches to encouraging open conversations
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| 10:50 |
Screen break
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| Tackling sensitive subjects | |
| 11:00 |
Building confidence to ask sensitive questions
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| 11:30 |
Questions and answers with your course leader
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| 11:40 |
Case study interactive discussion: What would you do? Stephanie will share anonymised case studies for delegates to discuss, considering:
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| 12:00 |
Feedback from case study interactive discussion: What would you do?
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| 12:10 |
Lunch break
|
| Overcoming communication barriers | |
| 12:40 |
Keeping young people engaged in challenging conversations
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| 1:10 |
Questions and answers with your course leader
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| 1:20 |
Interactive discussion: Sharing strategies for difficult conversations
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| 1:40 |
Feedback from interactive discussion: Sharing strategies for difficult conversations
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| 1:50 |
Screen break
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| Building trust and supporting decisions | |
| 2:00 |
Navigating consent, confidentiality and parental involvement
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| 2:30 |
Questions and answers with your course leader
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| 2:40 |
Interactive discussion: Turning learning into action
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| 3:00 |
Feedback from interactive discussion: Turning learning into action
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| 3:10 |
Course leaders’ closing remarks
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| 3:20 |
Close of day
|
Your expert workshop leader
Dr Stephanie Lamb is a GP, Founder and Clinical Director of The Well Centre and Chair of the RCGP Adolescent Health Group, with specialist expertise in adolescent health. Through her work with young people, she has extensive practical experience of navigating sensitive conversations around mental health, self-harm, substance use and relationships. Stephanie is passionate about encouraging young people to open up and is currently piloting an approach centred on ‘curious enquiry’, helping professionals ask the questions young people may not volunteer answers to. She brings valuable frontline experience and practical insights to this workshop.
Dr Stephanie Lamb
GP, Founder and Clinical Director
The Well Centre of The Well Centre, Chair of the RCGP Adolescent Health Group
Expected attendees
Bringing together professionals working with children and young people to learn, share and connect
This online workshop is designed for professionals working with children and young people who want to develop their confidence in having sensitive and challenging conversations. This includes, but is not limited to:
- Paediatric Nurses
- General Practitioners (GPs)
- Practice Nurses and Advanced Nurse Practitioners
- Youth Workers and Youth Support Workers
- Social Prescribing Link Workers
- School Nurses and Health Visitors
- Children and Young People's Mental Health Practitioners
- Family Support Workers
- Children's Social Workers
- School Pastoral and Safeguarding Leads
Past attendee feedback
SBK Healthcare has delivered a range of paediatric training events, bringing professionals together to share experiences, explore challenges and learn from colleagues across the UK. Previous delegates have particularly valued the interactive discussions, knowledgeable speakers and opportunity to take away ideas to improve their everyday practice. Hear what previous attendees have said:
Pricing structure
- £299+VAT early bird (£50 off) for one NHS or public sector place when booked before 7th January 2027
- £349+VAT full price for one NHS or public sector place when booked after 7th January 2027
- £299+VAT colleague rate (£50 off) for each NHS or public sector place when booking 2-3 places
- Fourth place FREE: team offer when you book 3 places at full price
Discount policy: Only one offer applies per booking
Please contact Nichola Cadwallader with your enquiries.
Commercial places are available, please contact Vanessa Jarman for further information
Booking across different events?
If you and/or your colleagues are planning to attend different events, you can still take advantage of the colleague rate or fourth place FREE team offer, by combining eligible bookings across events with the same pricing structure.
If you are booking multiple attendees for one or more events and would like help arranging your booking, please email Nichola Cadwallader or call Nichola on 01732 897788 for further details.
In-house training
Available as a bespoke course to teams of 25 people or more. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.
You can reserve a no-obligation place whilst you apply for funding.
If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:
- Booking contact: name, job title, department, email and telephone number
- Event(s) to reserve for: title and date
- Delegate details (for each delegate): name, job title, department, email and telephone number
- Organisation details: name and address
Alternatively you can make a confirmed booking by emailing the above information to the bookings team.
Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.
If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.
Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.
On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.
Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.
Certification of attendance
A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.
Registration fees
You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.
Modify registration
To let us know if your details are not correct when you have already registered, please email the bookings team.
Cancellations and substitutions
A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.
Event changes
It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavor to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavor to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Privacy notice
To view the details on how your data is being collected and used, please view our Privacy policy.
About the ACCEND Framework
The ACCEND Framework is designed to enhance cancer care by providing a structured approach to education and professional development for healthcare professionals.
- It defines the essential Cancer Capabilities in Practice (CiPs) and offers a tailored educational structure to support progression at every stage of a cancer care career.
- Launched in January 2023, the framework aims to transform career pathways and improve training and development opportunities across the cancer workforce.
- It provides access to the education and training needed to meet role-specific competencies and includes dedicated resources for nurses, allied health professionals and those in cancer-related support roles.
- The ACCEND Framework delivers a nationally agreed career and education structure underpinned by clearly defined capabilities in practice.
Map your learning
All Oncology National Networking Forum courses listed on the ACCEND Greater Manchester ePortfolio are fully aligned with the ACCEND Framework.
You can easily log your attendance and map your learning to the Cancer Capabilities in Practice (CiPs) through the ACCEND Greater Manchester ePortfolio.
To do this:
- Register and log in to the Greater Manchester ePortfolio
- Click ‘Add Entry’
- Select 'Choose an item from the library'
- Change the provider to Oncology National Networking Forums
- Choose the relevant event you have attended (or plan to attend)
This tool offers a central space to track your professional development, reflections and achievements - supporting your ongoing career in cancer care.
Click here to access the Greater Manchester ePortfolio
Sponsorship engagement
Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing oncology delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.
Your event, managed by us
SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.
Reach out today
If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Vanessa Jarman
Contact: 01732 897788
Email: Vanessa.Jarman@sbk-healthcare.co.uk