Cancer Service: Personalised Care and Support Planning

Cancer Service: Personalised Care and Support Planning
Online Early bird: £249+VAT 5 Hours
Online Course
Wed 9 Oct 2024 09:30-16:20

Develop your personalised care approaches, engage the wider team and take action to enhance patient experience

This interactive course presents a unique opportunity for you to learn from the University Hospitals Coventry and Warwickshire NHS Trust, who will share evidence-based advice on how they improved support for those living with and beyond cancer. Take one day out and join your fellow Consultant Oncologists, Clinical Nurse Specialists and Service and Team Managers for a step-by-step guide. Find out how to build your personalised care service, obtain buy-in across the cancer pathway and achieve marked improvements for your patient care and outcomes. 

Practical insights: successes and challenges from an inspiring expert in personalised care

Come together in an open, sharing environment to build your action plan for change and development. Be inspired by your fellow attendees and your course leader to make a tangible difference and find out how to:

  •     Achieve a whole system approach to Holistic Needs Assessments (HNA) and Personalised Care and Support Planning (PCSP)
  •     Meet and exceed patient expectations: supporting what matters to them
  •     Improve quality of life, patient experience and service cost effectiveness through personalised stratified follow-up
  •     Implement tools and services to empower individuals take control of their care planning and delivery of care
  •     Digitalise personalised care: suitability, practicality and engagement explored

Developed with convenience in mind: join this online course remotely

Take away inspiration and the right tools to progress personalised care across your cancer pathways:

  •     Evidenced based examples and knowledge-based implementation: real-world lessons learnt from Leah Morgan, The Shrewsbury and Telford Hospital NHS Trust
  •     Interactive presentations: opportunity to ask critical questions and learn from the lessons of your leading expert
  •     Closed room discussions: benchmark and share your experiences with your fellow attendees
  •     Agreed action plan: leave the course with confidence to make developments in your service
Join, tech support and opportunity to network in breakout rooms
Introduction, instructions and leader’s opening remarks
Julie Bliss, Programme Manager for Personalised Care - Cancer, University Hospitals Coventry and Warwickshire NHS Trust
Holistic Needs Assessment, Personalised Care and Support Planning
Whole system approach to achieving high quality HNA and PCSP across your cancer MDT
  • Adapting your care to meet the individual needs of your patients: demonstrating the impact of HNA and PCSP
  • Achieving meaningful communication across the cancer pathway: engaging with MDT and primary care colleagues
  • Meeting patient expectations: what matters to them and how can you support it?
  • Patient voice: understanding the real-world benefits to individuals
Questions and answers with Julie Bliss
Interactive discussion: Your next steps for driving forward HNA and PCSP
  • Share your cancer service’s current approach to HNA and PCSP
  • How are you engaging the MDT? Share your top tips for achieving buy-in from across the cancer pathway
  • How are you planning to develop HNA and PCSP in your service? What are your next steps?
Screen break
Personalised stratified follow-up
Navigating personalised stratified follow-up and the role of treatment summaries
  • Exploring what personalised stratified follow-up means and what it looks like
  • Establishing who the ‘right’ person is to receive treatment summaries: creating collaboration with other teams
  • Measuring the impact of stratified follow-up on patient experience, quality of life and cost effectiveness
Questions and answers with Julie Bliss
Interactive discussion: Reviewing your approach to personalised stratified follow-up
  • Share your current challenges with personalised stratified follow up
  • What are you doing to overcome these challenges and ensure effective follow up?
  • Share your experience of treatment summaries and the benefits/pitfalls for your patients
Lunch break
Empowering patients in their care planning
Educating and supporting individuals to make decisions about their care planning and delivery
  • How to access funding for empowerment services and tools across your cancer pathway
  • Sharing valuable health and wellbeing information: teaming up with charity partners
  • Case study: determining which Living Well model could work for your service
  • Case Study: setting up and establishing prehab services to empower patients
Questions and answers with Julie Bliss
Interactive discussion: How to empower individuals throughout their cancer journey
  • What support tools and/or services do you have in place for patients? What has been your experience of these so far?
  • How did you achieve funding and engagement?
  • What does the Living Well model look like in your cancer alliance?
  • What action can you take to enhance empowerment across cancer pathways?
Screen break
Personalised care in a digital era
Driving forward personalised care: investigating the suitability of digital solutions
  • Determining the benefits and pitfalls of digitalising aspects of personalised care
  • Successful elements of digital personalised care and where face-to-face support is preferable
  • Creating and maintaining a bespoke patient centered app: obtaining funding and buy-in
Questions and answers with Julie Bliss
Interactive discussion: Group discussion, reflection and action points explored
  • What will you take away from today that you can implement in your role and wider team?
  • How will you make the steps towards improving personalised care and support planning across your organisation?
Course leader’s closing remarks and close of day

Share in first-hand experience

Develop an action plan to develop and deliver effective and supportive PCSP.

Julie Bliss

Programme Manager for Personalised Care - Cancer
University Hospitals Coventry and Warwickshire NHS Trust

Expected attendees

Now is the time to prioritise your cancer service’s future development and focus on new ideas that you can take forward in your team. We would expect attendance from professionals working across personalised care or specialist cancer MDTs including:

  •     Consultant Oncologists
  •     Clinical Nurse Specialists
  •     Service and Team Managers

If you have a team that is 20 people or more, you can have a bespoke workshop delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

If you choose to attend you will benefit from an inspiring course leader, Julie Bliss, who will share her lessons learnt and top tips. Take a look at how other attendees have described previous courses:

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“All topics well covered. Clear info and pitched at the right level”
- Worcestershire Acute Hospitals NHS Trust
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“Thank you, events like these are really helpful to improve our practice and services”
- University Hospital Southampton NHS Foundation Trust
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“Great interactive sessions, good variety of subjects and speakers, interesting topics”
- King's College Hospital NHS Foundation Trust
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“Extremely informative and relevant to current challenges. Excellent way of sharing good practice”
- University Hospitals of North Midlands NHS Trust
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“All speakers were very knowledgeable and presented well”
- East Lancashire Hospitals NHS Trust
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“Excellent written and verbal communication from the team, very person centred approach”
- East Suffolk and North Essex NHS Foundation Trust

View further comments on Talking Therapies National Networking Forums on Trust Pilot.

Pricing structure

  • Early bird: £249+VAT - one NHS or Public Sector place before Friday 26th July
  • £399+VAT - one NHS or Public Sector place after Friday 26th July
  • Group discount - 4 places for the price of 3

You or a colleague can claim the group NHS discount, for booking four places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

For group bookings of five or more people, please email Leonna Beadle or call Leonna 01732 897788.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

You can reserve a no-obligation place whilst you apply for funding.

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team.

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavor to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavor to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing oncology forums offering dedicated presentation, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 

Sarah Kemm 

Contact: 01732 897788