Compassionate and Supportive Leadership Skills

Compassionate and Supportive Leadership Skills
Online 5 CPD hours From £299+VAT
Online Course, 5 CPD hours
Mon 10 Nov 2025 09:00-15:00

Attend this course and gain a true perspective on your leadership role and how you can positively influence your colleagues. By working through your current challenges with proven techniques, you will return to your workplace with a new frame of mind plus the tools to enable your team to be both engaged and productive.

5 hours Continuing Professional Development: what you will learn

This thought provoking forum will guide you, step by step, towards being the inclusive and inspirational leader you aspire to be:

  •  Realise your self-care
  •  Enable team communication
  •  Promote wellbeing
  •  Build trust and positivity
  •  Mend toxic relationships
  •  Build team resilience

Developed with convenience in mind: join this NHS online course remotely

Take away useful techniques and new skills to use in your day-to-day work routine:

  •  Evidenced based examples and referrals: providing appropriate, relevant support and sign posting
  •  Interactive presentations: your concerns addressed with sensitivity and care
  •  Closed room discussions: benchmark and engage with your fellow attendees
  •  Agreed action plan: leave the course with the confidence to make changes

This course is available for in-house training

Available as bespoke training to teams. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

9:00
Join, tech support and opportunity to network in your meeting room
9:30
Introduction and getting into the right mind-set
Christine Steel, Founder & CEO, Mind Health and Wellbeing Limited
Leading in times of stress
9:40
What is compassionate and supportive leadership?
  • Understanding the concepts of attending, understanding, empathising and helping
  • Compassionate leadership in times of stress and negativity
  • Focusing on listening, empathy and optimism as a leader
10:20
Questions, answers and discussion: compassionate leadership skills
  • What are the three key compassionate leadership skills that you believe will have the maximum impact on your staff morale?
10:35
Screen break
Building trust
10:45
An introduction to psychological safety and the importance of trust
  • Importance of psychological safety in times of uncertainty
  • Making psychological safety a priority for your team
  • A leaders responsibility in modelling psychological safety
11:25
Questions, answers and discussion: psychological safety
  • Moving from theory to practice: challenges of application in your workplace
Resolving conflict
11:40
Resolving conflict through understanding it
  • Video on conflict for discussion
  • How to build skills of active listening
  • Developing awareness of the link between language and conflict
  • Avoiding incivil behaviours during meetings
  • The art of a giving a meaningful apology
12:20
Questions, answers and discussion: resolving conflict
  • What actions will you implement from today that could reduce conflict in your workplace?
12:35
Lunch break
Managing conflict
1:15
Managing conflict in your team
  • What tools and strategies can support you?
  • How do you move your team forward in times of conflict?
  • Where do you start to transform an ingrained culture?
How to build resilience and self-care
1:45
Managing workplace stress and building resilience
  • What is resilience and why is it so important to have?
  • Tools and techniques to build resilience
  • How to make time for self-care
  • Where to get started
  • Call to action
2:10
Screen break
2:15
What actions can encourage your team to build camaraderie?
  • Involvement in planning together for the good of the team
  • Encourage wellbeing advocates to endorse self-care on the team
  • Introduce a set of ‘Mini Challenges’ to raise awareness
  • Build a wellbeing theme into each month
2:45
Group discussion and reflection on actions
  • What 3 new actions will you take away and implement?
3:00
Leader’s closing remarks and close of course

Be guided by your expert course leader

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Christine Steel

Founder & CEO
Mind Health and Wellbeing Limited

Pricing structure

  •  £399 + VAT for one NHS or public sector place
  •  £299+VAT for two or more NHS or Public Sector places

Interested in more than one event?

You can benefit from NHS group discounts when booking across two or more courses. This can be for a single person, or for a group booking. Click here to get in touch via email. 

Associations and networks

If you belong to an alliance, association or network please email Nichola Cadwallader to see how we can work together on a mutually beneficial basis. 

This course is available for in-house training 

Available as a bespoke workshop to teams. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

You can reserve a no-obligation place whilst you apply for funding.

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team.

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavor to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavor to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy.

Expected attendees

Created to enable you as NHS professionals to step back, improve your understanding and hone your finer skills. The following is an insight into the job titles of the previous attendees who came to Compassionate and Supportive Leadership Skills when it was held in November 2022 and June 2023:

  • Team Manager
  • Low Intensity Therapist
  • Senior Psychological Wellbeing Practitioner
  • Diabetic Specialist Midwife Lead
  • Team Leader
  • Senior Clinical Research Practitioner
  • Learning & Development Manager
  • Complex Care Nurse
  • Consultant Clinical Psychologist
  • Clinical & Operational Lead
  • Consultant Paediatrician
  • Crisis Line Manager, Band 7
  • Deputy Sister of Outpatient Department
  • Founder & CEO
  • Greater Manchester HIT Service Manager
  • Life Style Coach
  • Matron- Acute Children and Young People's Services
  • Neonatal sister
  • Paddington Ward Sister
  • Research Nurse
  • Sister
  • Specialist Dental Nurse

Past attendee feedback

Hear how attendees benefitted from shared experiences and guided presentations:

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"Excellent speaker, passionate about her topic"
- Compassionate and Supportive Leadership Skills, March 2024
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"A thorough look at compassionate leadership in the workplace"
- Compassionate and Supportive Leadership Skills, March 2024
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"It was helpful to learn about the talking tool kit and the scientific facts throughout"
- Compassionate and Supportive Leadership Skills, March 2024
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"The training was amazing today. Found it really helpful for myself and as a manager to a lovely team who I care about"
- Compassionate and Supportive Leadership Skills, November 2023
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"Presentations were very engaging and inclusive facilitation"
- Compassionate and Supportive Leadership Skills, November 2023
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"I found the day very enjoyable and learned some valuable tools and ideas hopefully to take back to my work place"
- Compassionate and Supportive Leadership Skills, November 2022
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"All the presentations where clear and easy to understand and relevant to my job role"
- Compassionate and Supportive Leadership Skills, November 2022
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"Good opportunity to hear from others in similar situations with similar issues"
- Compassionate and Supportive Leadership Skills, November 2022

Why sponsor an Oncology National Networking Forum

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing oncology delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Sarah Kemm
Contact: 01732 897788
Email: sarah.kemm@sbk-healthcare.co.uk