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Compassionate and Supportive Leadership Skills

Compassionate and Supportive Leadership Skills
Online Course, 5 CPD hours
Mon 9 Mar 2026

Gaining a New Perspective on Leadership

This course offered attendees the opportunity to reflect on their leadership role and explore how they could positively influence their colleagues and teams. By working through current challenges using proven techniques, participants developed a fresh perspective on leadership and strengthened their ability to support engaged and productive teams.

Attendees returned to their workplaces with practical tools, renewed confidence, and strategies to foster stronger collaboration and team performance.

This event was exclusively for Trusts within West Midlands Cancer Alliance

Key learning outcomes

This thought provoking forum guided the participants, step by step, towards being the inclusive and inspirational leader they aspire to be:

  •  Realise your self-care
  •  Enable team communication
  •  Promote wellbeing
  •  Build trust and positivity
  •  Mend toxic relationships
  •  Build team resilience

Remote NHS courses

Attendees benefited from a range of engaging and practical learning opportunities, including:

  • Evidence-based examples and referrals: providing appropriate, relevant support and signposting
  • Interactive presentations: participant concerns were addressed with sensitivity and care
  • Closed room discussions: opportunities to benchmark practice and engage with fellow attendees
  • Agreed action plan: attendees left the course with the confidence and clarity to implement meaningful changes in their services

Exclusive opportunity

This training was targeted at service, group and operational leads within Cancer Services and was free to attend for Trusts within West Midlands Cancer Alliance.

Learning & development

Oncology National Networking Forums are pleased to be featured as part of the ACCEND Framework

The ePortfolio platform is available via the Greater Manchester Cancer Academy and supports professional development in cancer care.

This forum and all of our events are mapped to the ACCEND Framework and can be recorded in the ACCEND ePortfolio to help you evidence your learning, reflections and competencies.

To find out more, click on the ACCEND tab.

9:00
Join, tech support and opportunity to network in your meeting room
9:30
Introduction and getting into the right mind-set
Christine Steel, Founder & CEO, Mind Health and Wellbeing Limited
Leading in times of stress
9:40
What is compassionate and supportive leadership?
  • Understanding the concepts of attending, understanding, empathising and helping
  • Compassionate leadership in times of stress and negativity
  • Focusing on listening, empathy and optimism as a leader
10:20
Questions, answers and discussion: compassionate leadership skills
  • What are the three key compassionate leadership skills that you believe will have the maximum impact on your staff morale?
10:35
Screen break
Building trust
10:45
An introduction to psychological safety and the importance of trust
  • Importance of psychological safety in times of uncertainty
  • Making psychological safety a priority for your team
  • A leaders responsibility in modelling psychological safety
11:25
Questions, answers and discussion: psychological safety
  • Moving from theory to practice: challenges of application in your workplace
Resolving conflict
11:40
Resolving conflict through understanding it
  • Video on conflict for discussion
  • How to build skills of active listening
  • Developing awareness of the link between language and conflict
  • Avoiding incivil behaviours during meetings
  • The art of a giving a meaningful apology
12:20
Questions, answers and discussion: resolving conflict
  • What actions will you implement from today that could reduce conflict in your workplace?
12:35
Lunch break
Managing conflict
1:15
Managing conflict in your team
  • What tools and strategies can support you?
  • How do you move your team forward in times of conflict?
  • Where do you start to transform an ingrained culture?
How to build resilience and self-care
1:45
Managing workplace stress and building resilience
  • What is resilience and why is it so important to have?
  • Tools and techniques to build resilience
  • How to make time for self-care
  • Where to get started
  • Call to action
2:10
Screen break
2:15
What actions can encourage your team to build camaraderie?
  • Involvement in planning together for the good of the team
  • Encourage wellbeing advocates to endorse self-care on the team
  • Introduce a set of ‘Mini Challenges’ to raise awareness
  • Build a wellbeing theme into each month
2:45
Group discussion and reflection on actions
  • What 3 new actions will you take away and implement?
3:00
Leader’s closing remarks and close of course

With thanks to the speaker

Christine Steel

Founder & CEO
Mind Health and Wellbeing Limited
Biography

Who came?

This training was designed to enable NHS professionals to step back from their day-to-day roles, deepen their understanding, and refine key leadership and operational skills. Targeted at service, group, and operational leads within Cancer Services, the course supported professionals across all levels of experience.

This event was exclusively for NHS Trusts within West Midlands Cancer Alliance, including:

  • Birmingham Women’s & Children’s NHS Foundation Trust
  • George Eliot Hospital NHS Trust
  • Sandwell and West Birmingham NHS Trust
  • South Warwickshire NHS Foundation Trust
  • The Dudley Group NHS Foundation Trust
  • The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
  • The Royal Orthopaedic Hospital NHS Foundation Trust
  • The Royal Wolverhampton NHS Trust
  • The Shrewsbury and Telford Hospital NHS Trust
  • University Hospitals Birmingham NHS Foundation Trust
  • University Hospitals Coventry and Warwickshire NHS Trust
  • University Hospitals of North Midlands NHS Trust
  • Walsall Healthcare NHS Trust
  • Worcestershire Acute Hospitals NHS Trust
  • Wye Valley NHS Trust

Past attendee feedback

Hear how previous attendees benefitted from shared experiences and guided presentations:

"Really interesting and has made me really reflect on my management style and things to implement to support my team. Also made me think about how I am managed by my line manager and senior team"
- Compassionate and Supportive Leadership Skills, November 2025
"This course was engaging and interactive. I enjoyed every minute of it"
- Compassionate and Supportive Leadership Skills, November 2025
"Christine was fantastic, so knowledgeable and broke down concept in manageable chunks, very interactive and helpful. Learnt a lot"
- Compassionate and Supportive Leadership Skills, November 2025
"I really liked Christine's presentation style - particularly as an online course it can be difficult to connect with the audience and she was able to this well"
- Compassionate and Supportive Leadership Skills, November 2025
"I very much enjoyed the course and would recommend to colleagues"
- Compassionate and Supportive Leadership Skills, November 2025
"Excellent speaker, passionate about her topic"
- Compassionate and Supportive Leadership Skills, March 2024
"A thorough look at compassionate leadership in the workplace"
- Compassionate and Supportive Leadership Skills, March 2024
"It was helpful to learn about the talking tool kit and the scientific facts throughout"
- Compassionate and Supportive Leadership Skills, March 2024
"The training was amazing today. Found it really helpful for myself and as a manager to a lovely team who I care about"
- Compassionate and Supportive Leadership Skills, November 2023
"Presentations were very engaging and inclusive facilitation"
- Compassionate and Supportive Leadership Skills, November 2023
"I found the day very enjoyable and learned some valuable tools and ideas hopefully to take back to my work place"
- Compassionate and Supportive Leadership Skills, November 2022
"All the presentations where clear and easy to understand and relevant to my job role"
- Compassionate and Supportive Leadership Skills, November 2022
"Good opportunity to hear from others in similar situations with similar issues"
- Compassionate and Supportive Leadership Skills, November 2022

Course funding

The West Midlands Cancer Alliance fully funded this course, enabling eligible healthcare professionals from the below provider Trusts only to access this training at no cost.

  • University Hospitals Birmingham Royal Orthopaedic Hospital NHS Foundation Trust 
  • Birmingham Women's & Children's NHS Foundation Trust 
  • University Hospital Coventry and Warwickshire South Warwickshire University NHS Foundation Trust 
  • George Eliot Hospital Worcestershire Acute Hospitals NHS Trust 
  • Wye Valley NHS Trust Shrewsbury and Telford Hospitals 
  • Robert Jones and Agnes Hunt 
  • University Hospital North Midlands 
  • Royal Wolverhampton Trust 
  • Sandwell and West Birmingham Hospitals NHS Trust 
  • Walsall Healthcare NHS Trust 
  • The Dudley Group NHS Foundation Trust

Our education commitment

The West Midlands Cancer Alliance is committed to developing a skilled, confident and compassionate cancer workforce equipped to meet the needs of our diverse population, now and in the future. We inspire excellence in cancer education, build capability across the whole cancer pathway, and champion inclusive learning for every role. By sharing knowledge and developing future leaders, we strengthen our workforce and improve outcomes for people affected by cancer.

Implementing the ACCEND framework

Telephone triage training builds confident assessment, decision making and communication skills whilst the expanding capacity within SACT services supports the development of technical competence, workload management and progression across key capability domains. Compassionate and supportive leadership training strengthens reflective practice and people centred leadership behaviours, enabling staff to evidence professional values and development within the ePortfolio. All of the WMCA commissioned training aligns to the Greater Manchester ePortfolio and ACCEND framework for development. 

Partnering for impact

Our partnership with SBK Healthcare ensures access to high impact, practice focused education that strengthens services now and prepares our teams for the future of personalised, digital cancer care.

About the ACCEND Framework

The ACCEND Framework is designed to enhance cancer care by providing a structured approach to education and professional development for healthcare professionals.

  • It defines the essential Cancer Capabilities in Practice (CiPs) and offers a tailored educational structure to support progression at every stage of a cancer care career.
  • Launched in January 2023, the framework aims to transform career pathways and improve training and development opportunities across the cancer workforce.
  • It provides access to the education and training needed to meet role-specific competencies and includes dedicated resources for nurses, allied health professionals and those in cancer-related support roles.
  • The ACCEND Framework delivers a nationally agreed career and education structure underpinned by clearly defined capabilities in practice.

Map your learning

All Oncology National Networking Forum courses listed on the Greater Manchester Cancer Academy’s ACCEND ePortfolio are fully aligned with the ACCEND Framework.

You can easily log your attendance and map your learning to the Cancer Capabilities in Practice (CiPs) through the ACCEND ePortfolio.

To do this:

  • Register and log in to the ePortfolio
  • Click ‘Add Entry’
  • Select 'Choose an item from the library'
  • Change the provider to Oncology National Networking Forums
  • Choose the relevant event you have attended (or plan to attend)

This tool offers a central space to track your professional development, reflections and achievements - supporting your ongoing career in cancer care.

Click here to access the ePortfolio