Enhance your Oncology Nurse-led Telephone Triage Assessment

Enhance your Oncology Nurse-led Telephone Triage Assessment
Free 5 CPD Hours
Online Course
Thu 17 Oct 2024 09:00-15:30

Update your clinical practice and improve your management of patients

>>> Specifically created for Advanced Clinical Nurse Practitioners in Acute Oncology and Immunotherapy in the Kent and Medway Cancer Alliance

This online course will provide practical tools, crucial guidance and new skills to ensure safe, competent and timely remote triaging of patients. By delving into interactive and hands-on tasks you will be sure to leave this immersive day having mastered your new skills, ready to implement in your triage process.

A unique opportunity for expert guidance, case-study based learning and peer support

Are you continually striving to improve your management of patients accessing your assessment hotline? Would you benefit from practical, structured and tested guidance that will work in your service? If yes, then this online course is for you. If you are part of the Kent and Medway Cancer Alliance, you can book your free place and refocus on: 

  • How to become a telephone triage detective
  • Navigating the unknown during virtual consultations
  • Developing effective assessment tools
  • Solidifying triage pathways
  • Guidance on how to ensure sustained competency
  • Exploring effective teamworking in triage

Take away useful techniques and new processes to develop your nurse-led telephone assessment

We know that your training time is limited: this essential course will provide: 

  • Evidenced based examples and referrals: providing appropriate triage, referral and sign posting
  • Interactive presentations: formalise your triage hotline and ensure safe, competent assessment
  • Closed room discussions: benchmark and engage with your fellow attendees
  • Agreed action plan: leave the forum with the confidence to make changes

Free to attend for Trusts within Kent and Medway Cancer Alliance only


9:00
Join, tech support and opportunity to network in breakout rooms
9:30
Introduction, instructions and leader’s opening remarks
Ali Hodge, Advanced Clinical Nurse Practitioner in Acute Oncology & Immunotherapy and Rebecca Davies, Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust
9:40
How to become a telephone triage detective
  • Determining the difference between nursing versus consultant triaging
  • How to build and develop your triage assessment skills
  • Understanding the complexities around triage and knowing when to investigate further
10:30
Interactive discussion: Navigating the unknown during your virtual triage consultation
  • What investigative tools do you use when approaching unfamiliar triaging?
  • When should you go for help to ensure patients are triaged safely?
  • How do you follow the correct referral pathway for your more complex patients?
Opportunity for attendees to share their experiences in meeting rooms, then return to the main conference to feedback with the course leader
10:50
Screen break
11:00
Interactive discussion feedback: Navigating the unknown during your virtual triage consultation
11:10
Developing your assessment tools and solidifying your triage pathway
  • Explore the UKONS risk assessment tool with your hotline
  • Understand why tools are important for competency
  • How to optimise your triage tool to improve appropriateness of care
  • Formalise your referral pathways and building confidence in your decision making
12:00
Interactive action planning: Assess and enhance your current assessment tool
Bring your triage assessment process along to the workshop and your workshop leader, Ali Hodge, will work with you to hone your tool and ensure you have the best possible practices in place to provide high quality and accurate triage and referral of your patients.
12:30
Morning question and answer session
12:45
Lunch break
1:30
Continue your teams’ competencies and education
  • Guidance for continuing your education and how to ensure sustained competency
  • Regular updates for your clinical practice: build your own CPD portfolio
  • Supporting your team with additional training requirements
1:45
Effective team working in triage
  • Compassionate team leadership and emotional intelligence
  • Psychological safety in teamwork: reflexivity and reflective practice
  • Communicating with your staff: challenging conversations and consequences
2:20
Screen break
2:30
Interactive task: Reflecting on your existing communication skills
  • Hone your communication skills and overcome absence of non-verbal cues
  • Ensuring your virtual and telephone assessments are safe and competent
  • Interactive task: Put your new communication skills into practice
3:20
Question and answer session
3:30
Chair’s closing remarks and close of course

Share in first-hand experience

This unique training shared practical tools driven by experience and was brought to life by Ali Hodge. Ali has been described as “extremely helpful with her current empathy and understanding of the complexities surrounding triage.” Others who have benefited from her online training wrote; “I really liked Ali's 'real-world' stance on the challenges we all face” and “I love that Ali was so animated, passionate and realistic about what is achievable with current NHS resources.” Ali will also be joined by Rebecca Davies, Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust.

Ali Hodge

Advanced Clinical Nurse Practitioner in Acute Oncology & Immunotherapy
University Hospitals Sussex NHS Foundation Trust

Rebecca Davies

Advanced Clinical Practitioner
University Hospitals Sussex NHS Foundation Trust

Free to attend

Free to attend for Trusts within Kent and Medway Cancer Alliance only:

  • Medway NHS Foundation Trust
  • Dartford and Gravesham NHS Trust
  • Maidstone and Tunbridge Wells NHS Trust
  • East Kent Hospitals University NHS Foundation Trust

Certificate of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who attends the live webinar, as a record of your continuing professional training and development.

Programme changes

Please note, it may be necessary for reasons beyond the control of the event organisers to alter the content, speakers or the timing of the programme.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

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Expected attendees

This course has been designed to meet the needs of all experience levels. It has been specifically created for Clinical Nurse Practitioners in Acute Oncology and Immunotherapy in the Kent and Medway Cancer Alliance.

Past attendee feedback

If you choose to attend you will be in good company with over 500 NHS professionals taking part in our online oncology events in the past 2 years. Our focussed online forums have received excellent feedback – but don’t take our word for it!

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"Very informative and very educative, providing enhanced knowledge"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, March 2024
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"It was well organised and interesting good at self-reflections on practice"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, March 2024
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"Very informative, makes you more aware of how other trusts work, well delivered, certainly gives confidence to explore your triage assessments and how to gain more knowledge and different ideas for triage"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, April 2023
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"Thank you for a new set of knowledge provided. It is definitely appreciated"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"Very informative, great session"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"Great day, wonderful teaching sessions by Ali & Steve & well organised by Emma. Hope you will produce more sessions, so we can encourage people to attend"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"Really good day. Well organised. Great speakers, really passionate professionals. Really well delivered topics to support and improve the patient experience alongside promoting staff wellbeing in a demanding service. Great how everyone got involved to enhance the learning experience"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"I thought this forum was great, there is very little education and support around telephone triage in cancer care so this forum has been really beneficial in building confidence and confirming what we do in our organisation is correct"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"I found this very helpful. It confirmed that most of us have the same issues. Nice to hear how others deal with signposting and assessment. It was nice to have confirmation that we are all on the correct track and the importance of using the UKONs tool"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, May 2022