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Enhance your Oncology Nurse-led Telephone Triage Assessment, April 2025

Enhance your Oncology Nurse-led Telephone Triage Assessment, April 2025
Past event
Thu 3 Apr 2025

Updating clinical practice and improving management of patients

>>> Specifically created for Advanced Clinical Nurse Practitioners in Acute Oncology and Immunotherapy in the Kent and Medway Cancer Alliance

This online course provided practical tools, crucial guidance and new skills to ensure safe, competent and timely remote triaging of patients. By delving into interactive and hands-on tasks, the participants left this immersive day having mastered new skills, ready to implement in their triage process.

Key learning outcomes

  • How to become a telephone triage detective
  • Navigating the unknown during virtual consultations
  • Developing effective assessment tools
  • Solidifying triage pathways
  • Guidance on how to ensure sustained competency
  • Exploring effective teamworking in triage

Useful techniques and new processes to develop your nurse-led telephone assessment

We know that your training time is limited: this essential course provided: 

  • Evidenced based examples and referrals
  • Interactive presentations
  • Closed room discussions
  • Agreed action plan

This event was free to attend for Trusts within Kent and Medway Cancer Alliance


9:00
Join, tech support and opportunity to network in breakout rooms
9:30
Introduction, instructions and leader’s opening remarks
Ali Hodge, Advanced Clinical Nurse Practitioner in Acute Oncology & Immunotherapy and Rebecca Davies, Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust
9:40
How to become a telephone triage detective
  • Determining the difference between nursing versus consultant triaging
  • How to build and develop your triage assessment skills
  • Understanding the complexities around triage and knowing when to investigate further
10:30
Interactive discussion: Navigating the unknown during your virtual triage consultation
  • What investigative tools do you use when approaching unfamiliar triaging?
  • When should you go for help to ensure patients are triaged safely?
  • How do you follow the correct referral pathway for your more complex patients?
Opportunity for attendees to share their experiences in meeting rooms, then return to the main conference to feedback with the course leader
10:50
Screen break
11:00
Interactive discussion feedback: Navigating the unknown during your virtual triage consultation
11:10
Developing your assessment tools and solidifying your triage pathway
  • Explore the UKONS risk assessment tool with your hotline
  • Understand why tools are important for competency
  • How to optimise your triage tool to improve appropriateness of care
  • Formalise your referral pathways and building confidence in your decision making
12:00
Interactive action planning: Assess and enhance your current assessment tool
Bring your triage assessment process along to the workshop and your workshop leader, Ali Hodge, will work with you to hone your tool and ensure you have the best possible practices in place to provide high quality and accurate triage and referral of your patients.
12:30
Morning question and answer session
12:45
Lunch break
1:30
Continue your teams’ competencies and education
  • Guidance for continuing your education and how to ensure sustained competency
  • Regular updates for your clinical practice: build your own CPD portfolio
  • Supporting your team with additional training requirements
1:45
Effective team working in triage
  • Compassionate team leadership and emotional intelligence
  • Psychological safety in teamwork: reflexivity and reflective practice
  • Communicating with your staff: challenging conversations and consequences
2:20
Screen break
2:30
Interactive task: Reflecting on your existing communication skills
  • Hone your communication skills and overcome absence of non-verbal cues
  • Ensuring your virtual and telephone assessments are safe and competent
  • Interactive task: Put your new communication skills into practice
3:20
Question and answer session
3:30
Chair’s closing remarks and close of course

With thanks to the speakers

This unique training shared practical tools driven by experience and was brought to life by Ali Hodge. Ali has been described as “extremely helpful with her current empathy and understanding of the complexities surrounding triage.” Others who have benefited from her online training wrote; “I really liked Ali's 'real-world' stance on the challenges we all face” and “I love that Ali was so animated, passionate and realistic about what is achievable with current NHS resources.” Ali was also joined by Rebecca Davies, Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust.

Ali Hodge

Advanced Clinical Nurse Practitioner in Acute Oncology & Immunotherapy
University Hospitals Sussex NHS Foundation Trust
Biography

Rebecca Davies

Advanced Clinical Practitioner
University Hospitals Sussex NHS Foundation Trust

Who came?

This course was designed to meet the needs of all experience levels and was specifically created for Clinical Nurse Practitioners in Acute Oncology and Immunotherapy in the Kent and Medway Cancer Alliance.

Past attendee feedback

Previously held in October 2024. This workshop was so well received in October, but don’t take our word for it – please do read some of the comments from the Kent and Medway Cancer Alliance attendees:

"Very informative, transferable skills from AO to other Oncology specialties, taken loads of notes and I am excited to create new SOP’s based on the knowledge learned today. Thank you Ali, Bex, Lilli"
- Dartford and Gravesham NHS Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"Very informative-good opportunity to revisit the UKONS triage tool in addition to FD"
- EKHUFT, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"It is very informative and gives us more knowledge on the importance of assessing with tools but also when to get help"
- East Kent Hospitals NHS Foundation Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"Learnt new ideas to input in work. Gained understanding on prioritizing minute details on telephone assessment"
- Maidstone and Tunbridge Wells NHS Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"This course has been very informative and well planned. It has given me great confidence in my current practice, yet allowing me to develop further and taking shared ideas back to my practice"
- EKHUFT, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"I feel much more confident about the triage of my patients. I did not realise that I have been using the tool without knowing. I will along with my colleagues be implementing this to our service"
- Medway NHS Foundation Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"The course leads had vast experience specific to my individual objectives and job role, well-structured and supportive"
- EKHUFT, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"Brilliant. I really enjoyed this online course"
- Medway NHS Foundation Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"The whole presentation was excellent, I would love that all the CNS, care support workers, STT nurses who also do support calls get to attend this training"
- East Kent Hospitals NHS Foundation Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"Highly appreciate the effort taken to organize such an interactive session and the time invested on checking pre course to make sure everything goes smoothly is worth appreciating!"
- Maidstone and Tunbridge Wells NHS Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"Really enjoyed the course. As a new chemotherapy nurse I found it really helpful and am looking forward to getting involved with the triage process now rather than being scared of it. Thankyou "
- EKHUFT, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024
"Thank you, for your teaching and validation. I’ve really enjoyed the day"
- Maidstone and Tunbridge Wells NHS Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, Oct 2024