Enhance your Oncology Nurse-led Telephone Triage Assessment

Enhance your Oncology Nurse-led Telephone Triage Assessment
Online Course, 5 CPD hours
Wed 4 Feb 2026

Update Your Clinical Practice and Improve Your Management of Patients
Specifically created for Advanced Clinical Nurse Practitioners in Acute Oncology and Immunotherapy

This online course offered attendees practical tools, crucial guidance, and transferable skills to ensure safe, competent, and timely remote triaging of patients. Through interactive and hands-on activities, participants gained confidence, mastered new techniques, and left ready to apply their skills directly within their triage process.

This event was exclusively for Trusts within Kent and Medway Cancer Alliance.

Case-study based learning

A Unique Opportunity for Expert Guidance and Peer Support

This online course provided attendees with practical, structured, and tested guidance to enhance the management of patients accessing their assessment hotlines. Participants had the opportunity to refocus on key skills, including:

  • Becoming a “telephone triage detective”
  • Navigating the unknown during virtual consultations
  • Developing effective assessment tools
  • Solidifying triage pathways
  • Ensuring sustained competency
  • Exploring effective teamworking in triage

Key benefits of attending

Attendees took away useful techniques and new processes to develop their nurse-led telephone assessment.

We know that your training time is limited: this essential course provided:

  • Evidenced based examples and referrals: providing appropriate triage, referral and sign posting
  • Interactive presentations: formalise your triage hotline and ensure safe, competent assessment
  • Closed room discussions: benchmark and engage with your fellow attendees  
  • Agreed action plan: leave the forum with the confidence to make changes

Exclusive opportunity

This event was free to attend for Trusts within Kent and Medway Cancer Alliance


Learning & development

Oncology National Networking Forums are pleased to be featured as part of the ACCEND Framework

The Greater Manchester ePortfolio platform is available via the Greater Manchester Cancer Academy and supports professional development in cancer care.

This forum and all of our events are mapped to the ACCEND Framework and can be recorded in the ACCEND Greater Manchester ePortfolio to help you evidence your learning, reflections and competencies.

To find out more, click on the ACCEND tab.

9:00
Join, tech support and opportunity to network in breakout rooms
9:30
Introduction, instructions and leader’s opening remarks
Ali Hodge, Nurse Consultant Immunotherapy and Acute Oncology and Rebecca Davies, Cancer Matron, SACT Unit, University Hospitals Sussex NHS Foundation Trust
9:40
How to become a telephone triage detective
  • Determining the difference between nursing versus consultant triaging
  • How to build and develop your triage assessment skills
  • Understanding the complexities around triage and knowing when to investigate further
10:30
Interactive discussion: Navigating the unknown during your virtual triage consultation
  • What investigative tools do you use when approaching unfamiliar triaging?
  • When should you go for help to ensure patients are triaged safely?
  • How do you follow the correct referral pathway for your more complex patients?
10:50
Screen break
11:00
Interactive discussion feedback: Navigating the unknown during your virtual triage consultation
11:10
Developing your assessment tools and solidifying your triage pathway
  • Explore the UKONS risk assessment tool with your hotline
  • Understand why tools are important for competency
  • How to optimise your triage tool to improve appropriateness of care
  • Formalise your referral pathways and building confidence in your decision making
12:00
Interactive action planning: Assess and enhance your current assessment tool
12:30
Morning question and answer session
12:45
Lunch break
1:30
Continue your teams’ competencies and education
  • Guidance for continuing your education and how to ensure sustained competency
  • Regular updates for your clinical practice: build your own CPD portfolio
  • Supporting your team with additional training requirements
1:45
Effective team working in triage
  • Compassionate team leadership and emotional intelligence
  • Psychological safety in teamwork: reflexivity and reflective practice
  • Communicating with your staff: challenging conversations and consequences
2:20
Screen break
2:30
Interactive task: Reflecting on your existing communication skills
3:20
Question and answer session
3:30
Chair’s closing remarks and close of course

With thanks to the expert course leaders

This unique training shared practical tools driven by experience and will be brought to life by Ali Hodge. Ali has recently been described as “extremely helpful with her current empathy and understanding of the complexities surrounding triage”. Others who have benefited from her online training wrote; “I really liked Ali's 'real-world' stance on the challenges we all face” and “I love that Ali was so animated, passionate and realistic about what is achievable with current NHS resources”. Ali was joined by Rebecca Davies, Cancer Matron, SACT Unit, University Hospitals Sussex NHS Foundation Trust.

Ali Hodge

Nurse Consultant Immunotherapy and Acute Oncology
University Hospitals Sussex NHS Foundation Trust

Rebecca Davies

Cancer Matron, SACT Unit
University Hospitals Sussex NHS Foundation Trust

Who came?

This course was designed to meet the needs of all experience levels. Specifically created for Clinical Nurse Practitioners in NHS Acute Oncology and Immunotherapy teams

This event was exclusively available for Trusts within Kent and Medway Cancer Alliance, which includes:

  • Medway NHS Foundation Trust
  • Dartford and Gravesham NHS Trust
  • Maidstone and Tunbridge Wells NHS Trust
  • East Kent Hospitals University NHS Foundation Trust

Past attendee feedback

Our focused online forums have received excellent feedback – but don’t take our word for it!

quote icon
"Ali and Rebecca were excellent, engaging and clearly knew their subject which was fabulous, effortlessly shared their expertise"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, February 2025
quote icon
"I would recommend this course, very informative"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, February 2025
quote icon
"Good day, nice to hear other organisations experiences"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, February 2025
quote icon
"Great, very engaging"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, February 2025
quote icon
"I feel much more confident about the triage of my patients. I did not realise that I have been using the tool without knowing. I will along with my colleagues be implementing this to our service"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
quote icon
"This course has been very informative and well planned. It has given me great confidence in my current practice, yet allowing me to develop further and taking shared ideas back to my practice"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
quote icon
"The course gave me the opportunity to learn from other specialties to know what they do in their various roles"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
quote icon
"Very informative and very educative, providing enhanced knowledge"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, March 2024
quote icon
"It was well organised and interesting good at self-reflections on practice"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, March 2024
quote icon
"Very informative, makes you more aware of how other trusts work, well delivered, certainly gives confidence to explore your triage assessments and how to gain more knowledge and different ideas for triage"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, April 2023
quote icon
"Thank you for a new set of knowledge provided. It is definitely appreciated"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
quote icon
"Very informative, great session"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
quote icon
"Great day, wonderful teaching sessions by Ali & Steve & well organised by Emma. Hope you will produce more sessions, so we can encourage people to attend"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
quote icon
"I found this very helpful. It confirmed that most of us have the same issues. Nice to hear how others deal with signposting and assessment. It was nice to have confirmation that we are all on the correct track and the importance of using the UKONs tool"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, May 2022
quote icon
"Informative presentations and helpful to be able to hear from others taking the course about their experiences"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, May 2022

About the ACCEND Framework

The ACCEND Framework is designed to enhance cancer care by providing a structured approach to education and professional development for healthcare professionals.

  • It defines the essential Cancer Capabilities in Practice (CiPs) and offers a tailored educational structure to support progression at every stage of a cancer care career.
  • Launched in January 2023, the framework aims to transform career pathways and improve training and development opportunities across the cancer workforce.
  • It provides access to the education and training needed to meet role-specific competencies and includes dedicated resources for nurses, allied health professionals and those in cancer-related support roles.
  • The ACCEND Framework delivers a nationally agreed career and education structure underpinned by clearly defined capabilities in practice.

Map your learning

All Oncology National Networking Forum courses listed on the Greater Manchester Cancer Academy’s ACCEND ePortfolio are fully aligned with the ACCEND Framework.

You can easily log your attendance and map your learning to the Cancer Capabilities in Practice (CiPs) through the ACCEND ePortfolio.

To do this:

  • Register and log in to the ePortfolio
  • Click ‘Add Entry’
  • Select 'Choose an item from the library'
  • Change the provider to Oncology National Networking Forums
  • Choose the relevant event you have attended (or plan to attend)

This tool offers a central space to track your professional development, reflections and achievements - supporting your ongoing career in cancer care.

Click here to access the ePortfolio