Compassionate and Supportive Leadership Skills

Compassionate and Supportive Leadership Skills
Online Course, 5 CPD hours
Mon 10 Nov 2025

Participants in attendance to this course gained a true perspective on their leadership role and how they can positively influence colleagues. By working through your current challenges with proven techniques, the delegates returned to their workplace with a new frame of mind plus the tools to enable the team to be both engaged and productive.

5 hours Continuing Professional Development

This thought provoking forum guided the attendees, step by step, towards being the inclusive and inspirational leader you aspire to be:

  •  Realise your self-care
  •  Enable team communication
  •  Promote wellbeing
  •  Build trust and positivity
  •  Mend toxic relationships
  •  Build team resilience

Developed with convenience in mind

Delegates took away useful techniques and new skills to use in day-to-day work routines:

  •  Evidenced based examples and referrals: providing appropriate, relevant support and sign posting
  •  Interactive presentations: your concerns addressed with sensitivity and care
  •  Closed room discussions: benchmark and engage with your fellow attendees
  •  Agreed action plan: leave the course with the confidence to make changes

This course is available for in-house training

Available as bespoke training to teams. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Learning & development

Oncology National Networking Forums are pleased to be featured as part of the ACCEND Framework

The ePortfolio platform is available via the Greater Manchester Cancer Academy and supports professional development in cancer care.

This forum and all of our events are mapped to the ACCEND Framework and can be recorded in the ACCEND ePortfolio to help you evidence your learning, reflections and competencies.

To find out more, click on the ACCEND Framework tab.

9:00
Join, tech support and opportunity to network in your meeting room
9:30
Introduction and getting into the right mind-set
Christine Steel, Founder & CEO, Mind Health and Wellbeing Limited
Leading in times of stress
9:40
What is compassionate and supportive leadership?
  • Understanding the concepts of attending, understanding, empathising and helping
  • Compassionate leadership in times of stress and negativity
  • Focusing on listening, empathy and optimism as a leader
10:20
Questions, answers and discussion: compassionate leadership skills
  • What are the three key compassionate leadership skills that you believe will have the maximum impact on your staff morale?
10:35
Screen break
Building trust
10:45
An introduction to psychological safety and the importance of trust
  • Importance of psychological safety in times of uncertainty
  • Making psychological safety a priority for your team
  • A leaders responsibility in modelling psychological safety
11:25
Questions, answers and discussion: psychological safety
  • Moving from theory to practice: challenges of application in your workplace
Resolving conflict
11:40
Resolving conflict through understanding it
  • Video on conflict for discussion
  • How to build skills of active listening
  • Developing awareness of the link between language and conflict
  • Avoiding incivil behaviours during meetings
  • The art of a giving a meaningful apology
12:20
Questions, answers and discussion: resolving conflict
  • What actions will you implement from today that could reduce conflict in your workplace?
12:35
Lunch break
Managing conflict
1:15
Managing conflict in your team
  • What tools and strategies can support you?
  • How do you move your team forward in times of conflict?
  • Where do you start to transform an ingrained culture?
How to build resilience and self-care
1:45
Managing workplace stress and building resilience
  • What is resilience and why is it so important to have?
  • Tools and techniques to build resilience
  • How to make time for self-care
  • Where to get started
  • Call to action
2:10
Screen break
2:15
What actions can encourage your team to build camaraderie?
  • Involvement in planning together for the good of the team
  • Encourage wellbeing advocates to endorse self-care on the team
  • Introduce a set of ‘Mini Challenges’ to raise awareness
  • Build a wellbeing theme into each month
2:45
Group discussion and reflection on actions
  • What 3 new actions will you take away and implement?
3:00
Leader’s closing remarks and close of course

With thanks to the expert course leader

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Christine Steel

Founder & CEO
Mind Health and Wellbeing Limited

Who came?

Created to enable you as NHS professionals to step back, improve your understanding and hone your finer skills. The following is an insight into the job titles of the previous attendees who have joined Compassionate and Supportive Leadership Skills previously:

  • Team Manager
  • Low Intensity Therapist
  • Senior Psychological Wellbeing Practitioner
  • Diabetic Specialist Midwife Lead
  • Team Leader
  • Senior Clinical Research Practitioner
  • Learning & Development Manager
  • Complex Care Nurse
  • Consultant Clinical Psychologist
  • Clinical & Operational Lead
  • Consultant Paediatrician
  • Crisis Line Manager, Band 7
  • Deputy Sister of Outpatient Department
  • Founder & CEO
  • Greater Manchester HIT Service Manager
  • Life Style Coach
  • Matron- Acute Children and Young People's Services
  • Neonatal sister
  • Paddington Ward Sister
  • Research Nurse
  • Sister
  • Specialist Dental Nurse

Past attendee feedback

Hear how attendees benefitted from shared experiences and guided presentations:

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"Excellent speaker, passionate about her topic"
- Compassionate and Supportive Leadership Skills, March 2024
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"A thorough look at compassionate leadership in the workplace"
- Compassionate and Supportive Leadership Skills, March 2024
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"It was helpful to learn about the talking tool kit and the scientific facts throughout"
- Compassionate and Supportive Leadership Skills, March 2024
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"The training was amazing today. Found it really helpful for myself and as a manager to a lovely team who I care about"
- Compassionate and Supportive Leadership Skills, November 2023
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"Presentations were very engaging and inclusive facilitation"
- Compassionate and Supportive Leadership Skills, November 2023
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"I found the day very enjoyable and learned some valuable tools and ideas hopefully to take back to my work place"
- Compassionate and Supportive Leadership Skills, November 2022
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"All the presentations where clear and easy to understand and relevant to my job role"
- Compassionate and Supportive Leadership Skills, November 2022
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"Good opportunity to hear from others in similar situations with similar issues"
- Compassionate and Supportive Leadership Skills, November 2022

About the ACCEND Framework

The ACCEND Framework is designed to enhance cancer care by providing a structured approach to education and professional development for healthcare professionals.

  • It defines the essential Cancer Capabilities in Practice (CiPs) and offers a tailored educational structure to support progression at every stage of a cancer care career.
  • Launched in January 2023, the framework aims to transform career pathways and improve training and development opportunities across the cancer workforce.
  • It provides access to the education and training needed to meet role-specific competencies and includes dedicated resources for nurses, allied health professionals and those in cancer-related support roles.
  • The ACCEND Framework delivers a nationally agreed career and education structure underpinned by clearly defined capabilities in practice.

Map Your Learning to the ACCEND Framework

All Oncology National Networking Forum courses listed on the Greater Manchester Cancer Academy’s ACCEND ePortfolio are fully aligned with the ACCEND Framework.

You can easily log your attendance and map your learning to the Cancer Capabilities in Practice (CiPs) through the ACCEND ePortfolio.

To do this:

  • Register and log in to the ePortfolio
  • Click ‘Add Entry’
  • Select 'Choose an item from the library'
  • Change the provider to Oncology National Networking Forums
  • Choose the relevant event you have attended (or plan to attend)

This tool offers a central space to track your professional development, reflections and achievements - supporting your ongoing career in cancer care.

Click here to access the ePortfolio


Why sponsor an Oncology National Networking Forum

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing oncology delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Sarah Kemm
Contact: 01732 897788
Email: sarah.kemm@sbk-healthcare.co.uk